Welcome to House of Lightelle™.
We've answered some of the most common questions about our products, orders, shipping, and customer experience.
If you need further assistance, our Customer Care team is always here to help.
Orders
When will my order be processed?
Orders are typically processed within 1–3 business days after payment has been successfully received.
Processing times may be extended during new product launches or peak shopping periods.
Can I cancel or modify my order?
If your order has not yet entered processing, we may be able to cancel or modify it.
Please contact our Customer Care team as soon as possible.
Once an order has been shipped, changes or cancellations are no longer possible.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Shipping
Do you ship internationally?
Yes.
House of Lightelle™ ships to selected countries worldwide.
Shipping availability depends on your destination.
How long does delivery take?
Delivery times vary depending on your shipping destination and selected shipping method.
Estimated delivery times are shown during checkout.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, VAT, or import taxes imposed by your local authorities.
These charges are the responsibility of the customer unless otherwise stated.
Returns & Exchanges
What is your return policy?
Eligible items may be returned within 30 days of delivery, provided they are unworn, unused, and returned with their original tags and packaging.
Please refer to our Returns & Refund Policy for complete details.
Can I exchange my size?
Yes, subject to product availability.
If your requested size is unavailable, we may offer a refund or store credit where applicable.
When will I receive my refund?
Approved refunds are generally processed within 5–10 business days after the returned item has been inspected.
Your payment provider may require additional processing time.
Products
How do LIGHTELLE™ leggings fit?
Our leggings are designed with a sculpting, body-contouring fit and are generally true to size.
If you prefer a more relaxed fit, we recommend choosing the next size up.
How should I wash my garments?
We recommend:
- Machine wash cold
- Wash inside out
- Wash with similar colors
- Use mild detergent
- Hang dry
Please refer to our Care Guide for detailed instructions.
Are your products squat-proof?
Our performance leggings are designed to provide excellent coverage during everyday movement and training when the correct size is selected.
What materials do you use?
House of Lightelle™ carefully selects premium performance fabrics that balance comfort, flexibility, durability, and long-term shape retention.
More information can be found in our Materials & Sustainability page.
Payments
Which payment methods do you accept?
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Available options may vary by country.
Is my payment secure?
Yes.
Payments are processed through trusted third-party payment providers using industry-standard encryption.
House of Lightelle™ does not store your complete payment card information.
Warranty
Do your products include a warranty?
Yes.
We provide a Limited Warranty covering manufacturing defects under normal intended use.
Please see our Warranty & Product Care page for details.
Brand
What is House of Lightelle™?
House of Lightelle™ is a premium activewear brand built on timeless design, intentional craftsmanship, and exceptional performance.
Our products are created for women who lead with confidence, purpose, and authenticity.
What does your slogan mean?
The light isn't around you. It's within you.
It reflects our belief that confidence, strength, and elegance do not come from what you wear—they already exist within you.
Our role is simply to help reveal them.
Still Need Help?
Our Customer Care team will be happy to assist you.
House of Lightelle™
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