Effective Date: August 3, 2026
At House of Lightelle™, every order is prepared with care, precision, and attention to detail.
This Shipping Policy outlines how orders are processed, shipped, and delivered. Our goal is to provide a reliable and transparent delivery experience for every customer worldwide.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next available business day.
During product launches, seasonal promotions, or high-demand periods, processing times may be extended.
2. Shipping Destinations
House of Lightelle™ offers domestic and international shipping to selected countries.
Shipping availability may vary depending on destination and local regulations.
3. Shipping Methods
Shipping options are displayed during checkout and may include:
- Standard Shipping
- Express Shipping
- Priority Shipping (where available)
Estimated delivery times are provided at checkout and should be considered estimates only.
4. Delivery Times
Estimated delivery times begin after your order has been processed.
Delivery times may vary depending on:
- Destination country
- Carrier operations
- Customs clearance
- Weather conditions
- Public holidays
- Other circumstances beyond our control
House of Lightelle™ cannot guarantee specific delivery dates.
5. Shipping Costs
Shipping costs are calculated during checkout based on:
- Delivery destination
- Shipping method
- Order value
- Package weight
Any applicable shipping fees will be displayed before payment is completed.
6. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other government fees imposed by the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
House of Lightelle™ has no control over customs procedures or fees charged by local authorities.
7. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Tracking updates are provided directly by the shipping carrier.
8. Delivery Issues
If your package is delayed, lost, damaged, or arrives with visible shipping damage, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and assist you in resolving it.
9. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
House of Lightelle™ is not responsible for delays or additional costs resulting from incorrect or incomplete addresses.
If an order is returned due to an incorrect address, additional shipping charges may apply.
10. Failed Deliveries
If a shipment cannot be delivered after multiple delivery attempts or is refused by the recipient, the package may be returned to us.
Any applicable return shipping costs or re-delivery charges may be deducted from the refund, where permitted by law.
11. Force Majeure
House of Lightelle™ shall not be held responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Customs inspections
- Transportation disruptions
- Government actions
- Labor strikes
- Public emergencies
12. Policy Updates
We reserve the right to update this Shipping Policy at any time.
Changes become effective upon publication on this page.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
House of Lightelle™
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