Effective Date: August 3, 2026
At House of Lightelle™, we are committed to delivering products that reflect the highest standards of quality, craftsmanship, and customer care.
If your purchase does not meet your expectations, this Returns & Refund Policy explains how returns, exchanges, and refunds are handled.
1. Return Eligibility
Returns may be requested within 30 days of the delivery date.
To be eligible for a return, products must:
- Be unworn and unused
- Be unwashed
- Be free from stains, odors, makeup, perfume, or damage
- Include all original tags and packaging
- Be returned in resalable condition
House of Lightelle™ reserves the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Gift Cards
- Final Sale items
- Promotional clearance products
- Personalized or customized products
- Any product marked as non-returnable
3. Exchanges
If you require a different size or color, exchanges may be available subject to inventory availability.
If the requested item is unavailable, a refund or store credit may be offered in accordance with applicable law.
4. Return Process
To initiate a return:
- Contact our Customer Care team.
- Wait for return authorization instructions.
- Securely package the item in its original packaging.
- Ship the item using the instructions provided.
Unauthorized returns may be refused.
5. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method.
Processing times may vary depending on your payment provider or financial institution.
Shipping fees are generally non-refundable unless required by law or the return is due to our error.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review the claim and provide an appropriate resolution, which may include a replacement, exchange, or refund.
7. Return Shipping
Unless otherwise stated or required by applicable law, customers are responsible for return shipping costs.
If a return is approved due to a manufacturing defect or an error on our part, House of Lightelle™ will cover the reasonable return shipping costs.
8. Refund Processing Time
Approved refunds are typically processed within 5–10 business days after the returned item has been inspected.
Depending on your payment provider, it may take additional time for the refund to appear in your account.
9. Refused Deliveries
If an order is refused, unclaimed, or returned due to an incorrect shipping address provided by the customer, applicable shipping and handling costs may be deducted from any eligible refund, where permitted by law.
10. Right to Refuse Returns
House of Lightelle™ reserves the right to refuse returns that:
- Do not meet our return conditions
- Show signs of wear or use
- Are returned outside the applicable return period
- Are believed to involve fraud or abuse of our return policy
11. Policy Updates
We may update this Returns & Refund Policy from time to time.
Any changes become effective immediately upon publication on this page unless otherwise stated.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us.
House of Lightelle™
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