Effective Date: August 3, 2026
At House of Lightelle™, your privacy is fundamental to the trust we build with every customer.
This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit www.houseoflightelle.com, purchase our products, or interact with our services.
We are committed to handling your information responsibly, transparently, and in accordance with applicable privacy laws and regulations.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Account information
Payment Information
Payments are processed securely through trusted third-party payment providers.
House of Lightelle™ does not store your complete payment card details.
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Time zone
- Website usage data
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Manage your account
- Improve our Website and services
- Personalize your shopping experience
- Prevent fraud and enhance security
- Comply with legal obligations
- Send marketing communications where permitted or requested
3. Legal Basis for Processing
Where applicable, we process personal information based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
4. Cookies
We use cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyze visitor behavior
- Enhance security
- Deliver relevant marketing where applicable
Please refer to our Cookie Policy for additional information.
5. Information Sharing
We do not sell your personal information.
We may share information with trusted third parties, including:
- Payment processors
- Shipping carriers
- Technology providers
- Analytics providers
- Customer support platforms
- Legal authorities when required by law
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill contractual obligations
- Meet legal requirements
- Resolve disputes
- Enforce our agreements
7. International Transfers
Your information may be processed or stored in countries outside your country of residence.
Where required, appropriate safeguards will be implemented to protect your information.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
9. Security
We implement appropriate technical and organizational measures designed to protect your information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or storage is completely secure.
10. Children's Privacy
Our Website is not intended for individuals under the age of 13 (or the applicable minimum age in your jurisdiction).
We do not knowingly collect personal information from children.
11. Third-Party Services
Our Website may contain links to third-party websites or services.
We are not responsible for their privacy practices or content.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes become effective upon publication on this page unless otherwise stated.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
House of Lightelle™
Website