We're excited for your order to arrive.
At House of Lightelle™, we believe every delivery should be as seamless as the shopping experience itself.
Use your tracking number to follow your package from dispatch to delivery, with real-time updates provided by our trusted shipping partners.
How to Track Your Order
Tracking your order is simple.
Step 1
Locate your shipping confirmation email.
Once your order has been dispatched, you'll receive an email containing your tracking number and shipping details.
Step 2
Open the tracking link included in your email or enter your tracking number on our Order Tracking page.
Step 3
Follow your shipment in real time.
Depending on the shipping carrier, you may see updates including:
- Order Confirmed
- Shipment Prepared
- Package Picked Up
- In Transit
- Out for Delivery
- Delivered
Didn't Receive Your Tracking Email?
If you cannot find your shipping confirmation:
- Check your Spam or Junk folder.
- Verify that the email address used during checkout is correct.
- Allow up to 24 hours after shipment for tracking information to become available.
If you still need assistance, please contact our Customer Care team.
Delivery Questions
If your tracking information has not updated for several days, or if your package appears delayed, damaged, or lost, we recommend contacting us so we can assist you.
Our team will work with the shipping carrier to help resolve the issue as quickly as possible.
Need Assistance?
If you have any questions about your shipment, we're here to help.
House of Lightelle™
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