Effective Date: August 3, 2026
At House of Lightelle™, we are committed to providing a secure, transparent, and seamless payment experience for every customer.
This Payment Policy explains the payment methods we accept, how payments are processed, and the measures we take to protect your financial information.
1. Accepted Payment Methods
House of Lightelle™ accepts the payment methods displayed during checkout, which may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Other secure payment methods where available
Available payment options may vary depending on your country or region.
2. Currency
All prices displayed on our Website are presented in the currency selected by the customer or as indicated during checkout.
If your payment is processed in a different currency, your bank or payment provider may apply exchange rates or additional fees.
House of Lightelle™ is not responsible for currency conversion charges imposed by third-party financial institutions.
3. Payment Authorization
Full payment is required before an order can be processed or shipped.
By placing an order, you confirm that:
- You are authorized to use the selected payment method.
- The payment information provided is accurate and complete.
- Sufficient funds or credit are available to complete the transaction.
4. Payment Security
Your payment security is extremely important to us.
House of Lightelle™ does not store complete credit or debit card information on its servers.
Payments are securely processed by trusted third-party payment providers using industry-standard encryption and security technologies.
5. Fraud Prevention
To protect our customers and our business, orders may be subject to security verification.
We reserve the right to:
- Request additional verification.
- Delay order processing.
- Cancel orders suspected of fraud, unauthorized activity, or payment abuse.
6. Failed or Declined Payments
If a payment is declined, your order will not be processed until successful payment has been received.
Common reasons include:
- Insufficient funds
- Incorrect payment details
- Bank authorization failure
- Payment provider restrictions
- Fraud prevention measures
Please contact your bank or payment provider if your payment continues to be declined.
7. Taxes
Applicable taxes, including VAT, GST, or sales tax, will be calculated during checkout where required by law.
International customers may also be responsible for customs duties, import taxes, or other government charges imposed by the destination country.
Please refer to our Shipping Policy for additional information.
8. Pricing Errors
While we strive for accuracy, pricing errors may occasionally occur.
House of Lightelle™ reserves the right to correct pricing errors, cancel affected orders, or issue refunds if an incorrect price has been displayed due to technical or human error.
9. Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing times depend on your payment provider and financial institution.
Please refer to our Returns & Refund Policy for complete details.
10. Chargebacks
If you believe a payment has been made in error, please contact us before initiating a chargeback.
Fraudulent or abusive chargebacks may result in the suspension of future purchases and may be investigated where permitted by applicable law.
11. Policy Updates
House of Lightelle™ reserves the right to modify this Payment Policy at any time.
Updates become effective immediately upon publication on this page unless otherwise stated.
Contact Us
If you have any questions regarding payments or billing, please contact us.
House of Lightelle™
Website